The Night Ministry
  • 01-Aug-2017 to 01-Oct-2017 (CST)
  • Phoenix Hall-North Lawndale
  • Chicago, IL, USA
  • Hourly
  • Full Time

Job Title:  Resident Assistant Phoenix Hall (Full-time and Part-time)

FLSA status: Non-Exempt

Department: Youth Programs

Reports to: Program Supervisor

The Night Ministry is a Chicago-based organization that works to provide housing, health care and human connection to members of our community struggling with poverty or homelessness. With an open heart and an open mind, we accept people as they are and work to address their immediate physical, emotional and social needs while affirming their sense of humanity.

Position Summary: Responsible for the day-to-day care of student residents at The Night Ministry's student housing program in North Lawndale, a collaborative program that will house up to 8 students experiencing housing instability between 16 24 years of age and up to three of their dependent children.

General Purpose: Promote and maintain The Night Ministry's mission to serve and empower homeless youth age 16-24 and their children, if applicable.

Role Qualifications:

  • Must present a positive role model through attitude, behavior and appearance.
  • Must react quickly and exhibit good judgment in emergency or stressful situations.
  • Must take every opportunity to interact with residents and their children.
  • Must work cooperatively with staff as well as volunteers.

Position Responsibilities

Resident Services:

  • Conduct initial intakes for new residents on day of arrival; complete all paperwork, give tour, and distribute linens and hygiene materials; review Phoenix Hall rules.
  • Supervise, direct and ensure that all Night Ministry policies and procedures, as well as "house rules," are applied and maintained at all times.
  • Display qualities of consistency, fair-play, firm but kind control (such as, supporting the resident while approving or disproving of their behavior), clear boundary-setting, tolerance, flexibility, and professional demeanor.
  • Direct and assist residents with basic life skills development for themselves and their children, if applicable (personal hygiene, cleaning of rooms and entire facility, cooking, laundry, child care, etc.).
  • Serve as educational role models and assist with the goals of each student (assisting with homework, discussing educational goals, etc.)
  • Work closely, share information with and meet regularly (at least once a week) with case managers working with the student at school.
  • Ensure residents' safety and well-being at all times; report all unusual incidents, rule infractions, emergencies, and any visits by outside agencies (such as police, fire, DCFS) to on-call supervisor promptly.
  • Arrange for residents' transportation to various appointments and activities; may drive company vehicle if prior approval is obtained and individual has been cleared to drive agency vehicles.
  • Provide the best possible service for residents, using the principles of trauma-informed care, positive youth development, and harm reduction.

Phoenix Hall Household Management

  • Be aware of conditions and offer ways to improve upon operation of the facility and the agency as a whole.
  • Coordinate work responsibilities with volunteers, informing Program Supervisor when any questions or issues arise.
  • Inform Program Supervisor of any issues with residents promptly, either written or verbally.
  • Instruct residents in monthly fire drill (emergency) procedure.
  • Special tasks and projects as assigned; may include field trips to various locations (such as museum visits, athletic activities) as assigned.

Administrative Responsibilities

  • Promptly greet visitors and callers; refer and assist as necessary, in a professional manner
  • Make referrals to other shelters, institutions or organizations as necessary.ccurate and timely data entry in Efforts to Outcomes (ETO) database.
  • Record daily log activities, progress and other significant issues for residentsoccurring on each shift; be available to update workers arriving to work following shift; review log at start of each shift carefully.
  • Check employee mailbox, agency intranet, and email regularly for any notices, updates, communications distributed in that manner.
  • Regularly attend all staff meetings and
  • special trainings as required.

Hours may include:

  • AM shift: 8:00am-4:00pm or 5:00am-9:00am
  • PM shift: 4:00pm-12:00am or 4:00pm-8:00pm
  • Night shift: 12:00am-8:00 am
  • Shifts include on call, part-time and/or full-time, weekday and weekend availability


Essentials skills and experience:

  • Two to four years' experience in youth services and/or residential setting rendering service to at-risk youth, preferably in a housing and/or educational setting
  • Knowledgeable of and conversant in the needs of adolescents
  • Pass DCFS licensing requirements; age 22 or older (per DCFS regulations)
  • Crisis intervention training, strongly preferred
  • Excellent interpersonal skills; able to act comfortably and without judgment with diverse populations
  • High school graduate/A.A. degree; B.A./B.S. degree preferred
  • Current driver's license and proof of insurance
  • First AID/CPR certification
  • Excellent attendance


Nonessential skills and experience:


Reporting to this position: No direct reports.


Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; climb stairs; crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move 30 pounds and drive an automobile. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee must be physically able to respond quickly and aid residents and their children when an emergency may occur, including the ability to quickly ascend and descend stairs while offering assistance.
  • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate, but may vary considerably due to the continuous presence of teen-agers, infants, and toddlers.



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